About Us
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//Assistance in 15+ Countries
Setting The Standard for Assistance Companies in the Region
CONNEX Assistance is the leading - and sometimes the only - provider of professional and reliable assistance in many of the countries we operate. We facilitate:
- Access to the best medical facilities
- Emergency road and air ambulances
- Conduct effective cost containment
- Human Body Remains repatriation (HBR)
- Emergency search and rescue
Medical Assistance
We have a track record of efficiency in dealing with medical cases from simple doctor’s visits to hospitalizations and complex repatriations.
Air Ambulance
We arrange ICU air ambulances, stretcher flights with escort and oxygen support, and ground support throughout the region.
Travel Assistance
We can provide convenient support in complex situations by simplifying bookings, lost luggage compensation and airport transfers.
Cost Containment
We draw upon our network experience and our case volume to deliver the best possible services at efficient costs.
Technical Assistance
CONNEX Assistance’s expert staff is ready at our 24/7 alarm centers to respond quickly and effectively.
Human Body Remain Repatriation
We handle the challenges of HBR from government paperwork, European standard of embalming and transportation to IATA standards.
Legal Assistance
We have expert legal counsel who have managed everything from high profile cases to local governmental routine and paperwork.
CONNEX 24/7 Air Ambulance Service
This service is for VIP private individuals who need assistance in booking air ambulances during emergency situations.
Concierge Services
We handle all the needs of VIP insureds and can provide 24-hour support for all their requirements.
Corporate Healthcare
We provide solutions to large companies looking to find the best insurance provider for their employees or providing medical facilities on site.
Travel For Treatment
CONNEX Assistance manages and organizes medical treatment in the best-in-class facilities around the world for companies and individuals.
Want to know more?
Contact our office in Cairo, Egypt, or Dubai, UAE to find out how we can provide 24/7 assistance in over 15 countries
The Leading Assistance Company in the Middle East & Africa With A Vast Global Provider Network
Our Company
Start
Since our inception in 1999
CONNEX Assistance has set the standard for assistance companies in the Middle East and Africa by servicing inbound cases to the highest global standards, and outbound cases seeking the world’s best medical facilities.
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In many ways
we have blazed the trail to be the first and only provider of professional reliable assistance in many of the countries we operate.
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We work with hundreds of travel insurers, health insurers, and assistance companies from around the world, facilitating access to the best medical facilities, organizing emergency road and air ambulances, conducting cost containment, and human body remains repatriation.
Our offices are based in
Cairo, Egypt, and Dubai, UAE and from there we extend our assistance services to include various countries in the region. These include Egypt, UAE, Saudi Arabia, Jordan, Qatar, Oman, Kuwait, Lebanon, Morocco, Algeria, Tunisia, Iraq, Turkey, Senegal, Ivory Coast, Angola, and Djibouti amongst others.
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Our multi-lingual alarm center
Operates 24 hours a day, 7 days a week to delivery rapid and efficient assistance which includes: medical, technical, funeral, legal and travel assistance, as well as cost containment and concierge services.
We Are Proud of
Our Quality Certifications
We work to the highest international standards of insurance and assistance companies worldwide.
//Our Team
Dr Helmy El Tanahy
Chairman
Lara Helmi
Managing Director
Samia Khalil
Network Director